These terms and conditions contain legal information related to this site, the Consumer Contracts Regulations and your contract to purchase. If you have a question about ordering, delivery, or any other aspect of our service the best place to start is with our FAQs.
This website is owned and operated by:
21-27 Seagrave Road
London SW6 1RP
Tel: +44 207 381 7870
Our VAT number is GB 998 1111 94 and our company registration number is 04402491.
Unless otherwise stated, all prices include UK duty and VAT.
Prices apply only to orders placed online and may differ from those offered through other channels. Any promotions advertised on this website may not be available through other channels.
We reserve the right to alter prices and promotions at any time without notice.
Although we attempt to ensure prices are accurate at all times, errors sometimes occur. We will not be obliged to fulfil orders for items that are priced incorrectly.
Although we attempt to ensure stock levels are accurate at all times, errors sometimes occur. We will not be obliged to fulfil orders for items which are unavailable.
Individual wine bottles (especially from older vintages) vary in appearance. The photographs on this site are for illustrative purposes only and do not necessarily reflect the appearance of the bottle(s) you will receive.
You must be of legal drinking age in your country of residence (18 in the UK) to order on this site.
When you place an order online you receive an email with the details. This acknowledges that your order has been received but not confirmed. Confirmation is subject to stock, payment, description and price verification and validation. Once this has been carried out, we send you a despatch confirmation email, and at that point your contract to purchase is complete. If there are any problems, we will contact you. We reserve the right to cancel any order at any time until the contract to purchase is complete.
We will cancel any order that fails our credit card fraud checks, or on the advice of our payment provider, the issuing bank or the cardholder. If an order is shown to be fraudulent, we will inform the police and cancel any further orders to the same customer.
We only accept orders for delivery to physical addresses. We do not accept orders for delivery to P.O. boxes.
All deliveries must be signed for by an adult of legal drinking age in the destination country (18 in the UK).
Although we make every effort to ensure orders are delivered on time, all delivery dates and times are only estimates and not guarantees.
For most deliveries, wine will be repacked in transit-safe packaging. The original packaging will not be included.
In the event that your order or part of your order is broken in transit we will issue a refund for the broken items. Should your order arrive damaged you may either refuse the entire delivery or note down the damage with the delivery driver when receiving the goods. If you sign for the goods without doing this, it will be assumed they have been received in good condition, so please check your delivery carefully. Please contact us as soon as possible to inform us of a breakage.
In the event that the wrong products are delivered to you we will replace them (provided we can still supply the product(s) from stock) or have them returned to us and issue a refund. You will not be liable for any additional delivery charges.
In the event that you are not able to receive delivery and you do not rearrange it with our courier within their specified time frame, your order may be returned to us. Should this happen, we reserve the right to charge you for any subsequent delivery attempt.
If you order for collection from our offices you must bring photographic ID and the card used to pay for your order. Without these, we will not release it. If you do not pick your order up within one month of purchase, the order will be cancelled, the stock will be returned to our warehouse and you will be refunded.
We cannot ship gift packaging, Wine Club cases and certain other restricted items to addresses outside the UK.
Tasting tickets and gift vouchers can only be sent by email.
Under the UK’s Consumer Contracts Regulations, you may cancel your order and receive a full refund, including for the original delivery charge, up to seven working days beginning from the day after it is delivered. To cancel, you must notify us by email or in writing within this time. Once you have cancelled your order, you must arrange to have the goods returned to us at the above address at your expense. If you would like us to arrange a courier for you, we can do this and pass on the cost (available from the UK only, some postcodes excluded). Please include a copy of your receipt stating the reason for the return. We will refund you via your original payment method. You are required to take reasonable care of the goods while they are in your possession such that they are returned to us in a saleable condition. The entire order must be returned.
If you wish to return a product for any reason, we will be happy to issue a credit. The item(s) must be returned within six months of purchase and you will be liable for all transportation costs. Any wine returned must be unopened and all products must be in their original, saleable condition. Please contact us to let us know you intend to return the item(s), then send them to the above address. If you would like us to arrange a courier for you, we can do this and pass on the cost (available from the UK only, some postcodes excluded). Please include a copy of your receipt stating the reason for the return. Once we have the items back, we will issue a credit.
If we verify that a wine you buy from us is corked or otherwise faulty we will issue you with a credit for the amount you paid for it, provided:
Please reseal the bottles with the wine inside, then contact us to let us know of the problem. Once we verify the fault, we will issue a credit. Sometimes we can do this without seeing the wine, otherwise we will ask you to return it to the above address. If you do have to return the wine and would like us to arrange a courier for you, we can do this and pass on the cost (available from the UK only, some postcodes excluded). Please include a copy of your receipt stating the reason for the return. Credits for corked or otherwise faulty wine are issued at our sole discretion.
When you sign up to the Roberson Wine Club, we take your credit card details, but we do not charge you until the next payment is due, on or around the first working day of March, June, September and December. After the first charge, we will attempt to charge you the quarterly subscription fee each March, June, September and December. We may attempt to charge any cards you have on file with us. If we are unable to obtain authorisation from your bank, we will hold your delivery and contact you. Your case will be delivered shortly after we successfully take payment.
After your first payment, you may cancel your membership at any time by contacting us or by logging in to My Account and following the instructions. As soon as you cancel, your membership benefits cease and any discounts you were entitled to become invalid.
Your membership entitles you to 10% off most products sold on this website. This is applied automatically when you log in to our site with the email address associated with your Roberson Wine Club subscription. This discount does not apply to wines already on special offer, Wine Club membership or gift vouchers. It cannot be used in conjunction with any other discount or offer. We reserve the right to exclude further products from this scheme and to otherwise alter its terms without notice.
Roberson Wine Club membership is only available in certain parts of the UK (most of mainland England, Wales and southern Scotland). We cannot ship Wine Club cases to other destinations. Your subscription charge includes delivery to most of the UK (mainland England, Wales and southern Scotland).
All Roberson Wine Club cases consist of six bottles and are selected entirely by Roberson Wine. The contents of the cases cannot be altered, and wines cannot be exchanged or returned unless they are corked or out of condition, when the same terms apply as above.
We may adjust Wine Club benefits and these terms and conditions at any time. You have the right to cancel your subscription in the light of any changes or whenever you wish.
We sell wine that offers quality and value at every level, from the everyday to the extraordinary. Read more about us.
We’ve won all the major awards in our category multiple times.
... London's best collection of seriously smart wine available by the single bottle