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TERMS AND CONDITIONS

These terms and conditions contain legal information related to this site, the Distance Selling Regulations and your contract to purchase. If you have a question about ordering, delivery, or any other aspect of our servive the best place to start is with our FAQs.


OUR INFORMATION

This website is owned and operated by:

Roberson Wine
21-27 Seagrave Road
London SW6 1RP
Tel: +44 (0)207 381 7870
Fax: +44 (0)207 610 3791
Email: enquiries@robersonwine.com

All enquiries should be directed to the above address.

Our V.A.T. number is GB 998 1111 94 and our company registration number is 04402491.


PRODUCT LISTINGS, PRICES AND STOCK LEVELS

  • All prices on this website include U.K. duty and V.A.T.
  • Prices on this website apply only to orders placed online and may differ from those offered through other channels. Any promotions advertised on this website may not be available through other channels.
  • We reserve the right to alter prices and end promotions at any time without notice.
  • Although we attempt to ensure prices are accurate at all times, errors sometimes occur. In this event, we will not be obliged to fulfil orders for wines which are priced incorrectly and we may cancel your order before your contract to purchase is complete.
  • Although we attempt to ensure stock levels are accurate at all times, errors sometimes occur. In this event, we will not be obliged to fulfil orders for wines which are unavailable and we may cancel your order before your contract to purchase is complete.
  • Individual wine bottles (especially from older vintages) vary in appearance. The photographs on this site are for illustrative purposes only and do not necessarily reflect the look of the bottle(s) you will receive.

ORDERING AND PAYMENT

  • Under U.K. law it is illegal to sell, buy or attempt to buy alcohol for anybody under the age of 18. By placing an order on this site you are confirming that you are aged 18 or over. We reserve the right not to deliver to anybody who appears to be under 18. Goods must be signed for by an adult upon delivery and photographic identification in the form of a passport or driving licence may be required.
  • We accept most major credit and debit cards for payment online. If you wish to pay by another method, this is sometimes possible but you will not be able to complete your order online. Please contact us if you wish to discuss alternative payment methods.
  • When you complete an order online using a credit or debit card, we will authorise your card for the full amount of your order and these funds will be temporarily frozen pending release, but your account will not actually be debited. Your contract to purchase is not complete until we send you an email confirming that your order has been despatched or is ready for collection. Only at this point will payment actually be taken and your account debited.
  • Before your contract to purchase is complete we reserve the right to cancel your order for any reason. These reasons include but are not limited to:
     

    An order has failed our fraud prevention checks
    A product ordered has been listed at an incorrect price
    A product ordered is not in stock
    A product ordered is not as described on our site

  • Orders placed online for delivery to countries outside our usual delivery area (i.e. those not listed in zones 0-9a in our delivery charges table (PDF 77KB)) are provisional only and no stock will be reserved and no payment details taken upon checkout. After the order is placed, we will check that we can deliver to the specified address, obtain a price for shipping and get back to you with a revised quotation which also excludes U.K. V.A.T. should it not be applicable. Once you approve this new total and we take payment, we will email you and only then will your order be considered confirmed.

FRAUD PREVENTION

  • We take credit card fraud very seriously and carry out checks on every order we receive. For the protection of all our customers, we will cancel any order that fails these checks, or on the advice of our payment provider, the issuing bank or the cardholder.
  • If an attempted order is shown to be fraudulent, we will inform the police and cancel any further orders traced to the same customer.

DELIVERY

  • Although we make every effort to deliver your order on time, please note that delivery dates found around the site and in confirmation emails are estimates and not guarantees. If you feel your delivery is taking longer than it should please contact us.
  • For the purposes of calculating delivery charges and estimated delivery times we divide the various destinations we ship to into different zones. Our delivery charges table (PDF 77KB) lists the zones by country and postcode (for U.K. addresses) and shows how charges are calculated for different numbers of bottles.
  • Delivery times vary depending on which zone your delivery address is in and the location of the stock ordered. For most of the U.K. (zones 0-1), the cut-off time for same day despatch is noon (please note this applies to working days only – we do not despatch orders at the weekend or on bank holidays) and we use a next working day courier service. So if you order before noon on Tuesday, for example, your delivery will usually be on Wednesday. If your order includes wine stored in bond despatch will be delayed while this is transferred to us. Such products are clearly marked around the site and your delivery estimate will be updated accordingly so you are aware of this before you order.
  • For northern Scotland, non-mainland U.K. and most other countries in western Europe (zones 1a-9a) despatch may be delayed and shipping times may be considerably longer.
  • Orders for delivery to countries outside our usual delivery area (zone 10) will require us to first check that we can deliver to you and then provide a custom quotation. We will only arrange to take payment from you once you approve this total, and only after this will your order be confirmed.
  • We only accept orders for delivery to physical addresses. We cannot deliver to P.O. boxes.
  • For most deliveries, wine will be repackaged in secure containers and original packaging will not be included.
  • In the event that you are not able to receive delivery and you do not rearrange delivery with our courier within their specified time frame the goods may be returned to us. Should this happen, we will charge you again for any subsequent delivery attempt.
  • We regret that we cannot ship gift packaging to addresses outside the U.K.
  • Gift vouchers ordered for delivery outside the U.K. will be sent by email and not by post.
  • Tasting tickets will always be sent by email.

CANCELLATIONS

  • Under the U.K.’s Distance Selling Regulations, you may cancel your order and receive a full refund, including any delivery charges, up to seven working days beginning from the day after it is delivered.
  • To cancel, you must notify us by email or in writing within this time. Reply to your order confirmation email or visit the contact us page for other ways to do so.
  • Once you have cancelled your order, your card will be refunded and the goods must be returned to us. You may arrange to have them returned yourself or we can organise a courier, but either way you will be responsible for paying the entire cost of their transportation.
  • You will not be liable to pay carriage charges in the event that you are returning a product we have substituted for one you originally ordered (such as is sometimes the case with gift packages or where an older vintage of a regular line has been replaced with a newer one).
  • You are required to take reasonable care of the goods while they are in your possession such that they are returned to us in a saleable condition.

RETURNING FAULTY, DAMAGED OR MISDELIVERED GOODS

  • In the event that a wine sold for under £50.00 is corked or otherwise out of condition we will offer a refund or a replacement once it is returned to us for inspection and we confirm the fault. We can arrange a courier for you or you can organise the return yourself, but please note you will be required to pay all carriage charges in both directions.
  • We regret that we will not refund or exchange corked or out of condition wines sold for £50.00 or more. These fine wines are sold as seen.
  • We will not refund or exchange any wine which has been open too long or improperly stored.
  • In the event that your order or part of your order is broken in transit we will offer a replacement (provided we can still supply the product from stock) or a refund as you choose and you will not be liable for any additional delivery charges.
  • Should your order arrive damaged you may either refuse the entire delivery or note down the damage with the delivery driver when receiving the goods. If you sign for the goods without doing this, it will be assumed they have been received in good condition, so please check your delivery carefully. Please contact us as soon as possible to inform us of a breakage.
  • In the event that the wrong products are delivered to you we will replace them (provided we can still supply the product(s) from stock) or refund your order. You will not be liable for any additional delivery charges in this instance.