FAQs

Frequently Asked Questions

Below are the answers to some common questions. If your question is not answered, don't hesitate to contact us - we're here to help.

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Grapes Arriving

Ordering

Not for UK delivery. You can buy any amount from a single half-bottle upwards. Deliveries to the Channel Islands and countries within the EU have a minimum spend of £100. Deliveries to all other countries have a minimum spend of £500.

We don’t charge you until your goods are packed and ready for despatch. When you first check out, you receive an order acknowledgement and your card issuer may temporarily freeze the funds required. When we have finished processing your order and it is ready for despatch, we send you a second email. At that point we charge your card and your order is confirmed.

Delivery

Delivery to most UK postcodes is free when you spend £100 (otherwise it is just £9.99). Order by 12pm for delivery next working day, or choose another weekday when you check out. We also offer timed morning and Saturday services for an additional charge. Our standard delivery services are listed, with prices, on our deliveries page. Deliveries to remote UK addresses and other countries take longer and are charged by the case. The cost is calculated when you check out.

All our wine is stored in a temperature-controlled bonded warehouse outside London, not at our offices. This keeps the wine in the best condition possible, but it does mean we are not able to offer same day delivery or collections at short notice.

Returns & corked wine

Yes we do. We will happily take back any unopened bottles for exchange, credit or a refund for up to 35 days after delivery. For most UK addresses we will organise a courier to collect the wine free of charge. More information can be found on our returns page.

It happens to the best of them. No matter how good the producer and how perfect the provenance, any wine can be corked. If you suspect a problem with a bottle you have already opened, reseal it and contact us within 48 hours. For most non-fine wine (under £60) we will be able to offer a credit once we verify the fault. For fine wine (£60+), we may be able to refer the problem back to the producer or UK agent. Please note that we can only issue credit up to six months from purchase, and the wine must have been properly stored.

‘Corked’ has a specific meaning - it is used of a wine which has been tainted by a fungus found inside cork bark. This can happen to any bottle sealed with a natural cork, no matter how expensive. There is no definitive test you can do at home, but you can learn to spot corked wine by its aroma and flavour. Its effects range from mild (the fruit flavour of the wine is dull and muted) to severe (the wine has a strong musty or rotting cardboard aroma). If you are unsure whether what you can taste is cork taint, it helps if you can compare it with the aroma and flavour of another bottle of the same wine. It would be very unusual for both to be corked, so if they taste the same there may not be a fault. You cannot tell if a wine is corked from the cork itself. A crumbly or mouldy cork does not mean that there is anything wrong with the wine.

Cork taint is the most common problem with wine, but sometimes other things go wrong. This usually means one of two things. Either the wine has ‘cooked’ through exposure to excessive heat, or it has oxidised prematurely. If either of these things happen, the wine may turn brown and taste sour, excessively ‘stewed’, or even of vinegar. However, not all wines that taste oxidised or cooked are faulty. Traditional white Rioja, Sherry, Madeira and many natural wines (to name just a few examples) are deliberately oxidised, heated or made without preservatives, specifically to produce an unusual flavour. Like the mould in a blue cheese, this is an integral part of the wine’s character. Similarly, as a wine ages it slowly oxidises. An old wine that is past its peak may taste tired, but it is not faulty. A wine is only faulty when the ‘fault’ causes it not to taste as it should, given its style and age.

About Us

We sell wine that offers quality and value at every level, from the everyday to the extraordinary. Read more about us.

Awards & Press Our Latest Awards

Decanter and IWC Specialist Merchant of the Year 2019 for our USA range.

Decanter Retailer Awards | Best USA Specialist
International Wine Challenge 2019 | Specialist Merchant of the Year USA

... London's best collection of seriously smart wine available by the single bottle

Jancis Robinson MW